We are constantly engaging with multiple digital products on a daily basis, and this makes it imperative to consider the importance of ethics in digital transformation, specifically during solutions development when these programs are crafted and designed.
While all such checks may slow down the development process, one cannot overlook the importance of ethically sound software. A poorly monitored system could lead to huge financial losses, data breaches, and expose vulnerability to security threats. While data is still one of the major concerns of the tech community, the drawbacks of poorly constructed software do not end over here.
Morally Correct Technology
One of the primary concerns that revolve around software platforms is the argument of our dependability on tech. Gamification that uses frequent attention-grabbing measures, such as notifications, is used by app makers to increase user engagement. This can develop into an addiction, particularly in younger users, and cause issues with attention span and capacity to focus at school or job.
Biases in Algorithms
Another challenge observed in this arena apart from poorly coded software is toning down the Algorithm Bias. AI learns quickly, and constantly on the basis of the ‘numbers of majority.’
When these applications are used to make important decisions, minority groups often face algorithmic bias. This makes it necessary to monitor AI sentiments and ensure that the algorithm confirms our worldview and ethical system.
Why are ethics so important?
In an era of the metaverse, where our lives are closely entwined with the digital, so much so that it is difficult to differentiate between virtual and real lives at this point, the argument of incorporating ethics in building IT solutions is taken seriously across the industry.
As a software solutions company, ToolPill’s values extend to all of our client’s user-base as well, hence we make sure that we are considering all the discussed factors from the initial stages of software development itself.
What can organizations do to deal with this issue?
How can you as an organization make sure that the technical infrastructure isn’t exploiting your human value system?
One can begin with defining clear processes and facilitating transparent communication. Companies must determine which duties should be assigned to technology and which should be delegated to humans. They should also clarify the implications of their decisions for employees and customers. Organizations must be aware of data biases and work relentlessly to guarantee that their algorithm is ethical.
When organizations seriously care about safeguarding the value systems while pulling off a reliable digital transformation, they distinguish themselves on the foundation of support and the way they use technology. The keystone here is confirming and complying with rules that companies publicly endorse.
Ethical principles and values give a foundation for what an organisation perceives to be “right” and “wrong,” and are typically derived from the organization’s goal, vision, and strategic policy.
These values and principles have a big impact on how a company uses digital technology.
Identifying the above-mentioned ethical principles and values for the deployment of digital technology is not, incidentally, a one-off task in regard to company operations in general. More and more companies are identifying their broader social effect and incorporating it into their strategy as part of their core business. And we hope that soon enough, it won’t be an option, but rather a regulation for companies to understand the power that tech holds and how ethics play an important role in deciding that course.