Map your customer’s experience journey, and improve overall interaction at each stage to delight them! Listening to your customers is the first step towards having a profitable business. Don’t let one of your most important stakeholders feel unheard.
Sales and CRM
- Capture leads directly from multiple platforms by integrating your online query forms and phone communications
- Don’t ghost your customers! Pick up conversations from where they were left and grab every deal and opportunity
- Sort and prioritize leads on the basis of defined parameters like criticality or percentage chance of conversion
- Analyze and respond to captured insights in real-time to improve CSAT
- Forecast accurately and gain up-to-date funnel status. With sales analytics and custom reports, you can examine open deals, region performance, and much more.
- Bring multiple support channels on a single platform for the ease of support team.
- Automate the process of ticket creation, updates, and reminder pings for customer issues raised.
- Visualize and maintain important metrics like customer satisfaction scores, and the average time that is taken to resolve a problem
- To respond to frequently asked questions quickly, use prepared replies from past cases
- Manage emails, social media communications, SMS, phone calls, and every other channel by employing a multichannel dashboard
- Handle multiple projects in relation to customers, deals, or cases. Break them down into assignable tasks and subtasks for users
- Use the dashboard to keep track of your services and inventory
- Work together with a shared view of your customer-related activities
Everything under the sun
Launching a new product?
Or are you simply looking to connect with retailers?
We can help you manage everything from a single platform